1. Scope and seller
This Policy applies to RideVox Bluetooth Buttons purchased directly through the RideVox website. The seller and commercial warranty provider is Hangzhou Tuyu Zhixing Technology Co., Ltd.
For an after-sales request, contact [email protected] before sending anything. Include your order number and a description of the request. Do not send an unapproved return.
2. Cancellation before dispatch
An eligible paid order may be cancelled before fulfillment from My orders. Once PayPal confirms the refund, the order is cancelled and the full paid amount is returned to the original PayPal payment method. A pending-payment order may be cancelled before payment is completed.
3. 14-day return without a quality issue
You may notify RideVox that you wish to return the product without giving a reason within 14 calendar days after delivery. The item must then be sent to the return address and by the method provided by RideVox within the period required by applicable law.
You are responsible for reasonable, necessary, and foreseeable direct return costs, including tracked return postage and necessary packaging. You also bear additional costs caused by not following the return address, shipping method, or customs instructions provided by RideVox. Mandatory law may provide otherwise.
To the extent permitted by applicable law, the refund may also deduct RideVox’s actual and documented outbound standard shipping and import-duty costs paid for the original order. RideVox will not deduct an arbitrary flat charge. If mandatory law requires those original costs to be refunded, that law controls.
You may open the package and perform the inspection reasonably necessary to understand the product’s nature, characteristics, and operation. This includes installing a battery, connecting the button to the RideVox App, and performing basic tests of short press, double press, and long press.
If handling beyond this necessary inspection causes visible wear, damage, modification, missing accessories, or another loss of value, RideVox may deduct the actual diminished value from the refund to the extent permitted by law. In a case of severe loss of value, the deduction may equal the full product price. Opening the package or carrying out the reasonable tests described above is not, by itself, a basis for a deduction.
After receiving and inspecting the return, RideVox will submit any refund due to the original PayPal payment method within 5 business days. The payment provider may need additional time to post it.
4. Incorrect item, transit damage, quality issue, and warranty
Please contact RideVox with the order number, a description of the issue, and photos or video that reasonably show the problem. RideVox may request simple troubleshooting information when the submitted material cannot show the issue.
After the claim is reviewed and approved, you do not need to return the affected product. RideVox will send a replacement at no charge and will pay the standard replacement shipping cost.
The RideVox Bluetooth Button includes a 12-month limited commercial warranty beginning on the delivery date. It covers defects in materials or workmanship arising under normal use. The commercial warranty does not limit any mandatory legal guarantee or other non-waivable consumer right that applies where you live.
5. Warranty exclusions
The limited commercial warranty does not cover normal wear, consumable batteries, loss, theft, accidental or liquid damage, misuse, improper mounting or storage, use outside the instructions, unauthorized disassembly, repair or modification, or damage caused by an incompatible accessory or external event.
These exclusions do not remove rights that applicable law does not allow RideVox to exclude.
6. Delivery issues and unavailable replacements
Report an incorrect item or visible transit damage as soon as reasonably possible and preferably within 7 calendar days after delivery, with photos of the item and package. This preferred reporting period does not shorten any mandatory legal claim period.
If an approved replacement is unavailable or replacement cannot provide the remedy required by applicable law, RideVox will offer another remedy required by that law, which may include a refund.
7. Contact and mandatory rights
After-sales email: [email protected].
This Policy supplements and does not restrict mandatory consumer rights under applicable law. If a provision conflicts with a non-waivable right, that mandatory right controls.