1. Privacy Policy Overview
This Privacy Policy explains how RideVox collects, uses, stores, shares, protects, and processes your personal information.
It applies to the RideVox app, website, ride planning, team location, real-time voice collaboration, push notifications, subscriptions, diagnostic logs, and customer support.
RideVox processes personal information under applicable data protection requirements, including China's Personal Information Protection Law, the EU GDPR, U.S. state privacy laws, and other applicable laws.
2. Information We Collect
We may collect information you provide, such as phone number, email address, verification status, display name, avatar, gender, language, region, password credentials, account bindings, subscription status, support emails, and issue descriptions.
We may also collect information generated when you use the service, such as ride title, time, meeting points, check-in range, check-in status, member roles, GPX route, live location, speed, heading, location accuracy, teammate relationships, quick notifications, voice connection status, push-to-talk events, ride service region selection, notification device identifier, device model, OS version, app version, IP address, network status, crash information, and diagnostic logs.
Website visits may also generate basic browsing records, cookies, or similar technology data.
3. Precise Location, Voice, and Sensitive Data
Precise location, riding route, team relationships, activity state, and diagnostic logs may be sensitive personal information. RideVox processes these only when you authorize it, actively use the relevant feature, or it is necessary for ride collaboration.
Riders may upload location after a ride starts for live map, voice announcements, and team collaboration. Observers can join voice chat but normally do not upload their own riding location.
Real-time voice features transmit call audio. Diagnostic logs do not include passwords, verification codes, login credentials, or raw voice content by default. If RideVox later offers recording, transcription, or similar features, it will provide additional notice and obtain required authorization.
4. How We Use Information
We use information to create and manage accounts, complete sign-in verification, connect you to an appropriate RideVox service region, create and join rides, process check-ins, display live maps, calculate teammate position relationships, and provide voice announcements and push-to-talk.
We also use information to send notifications and real-time ride status events, synchronize subscription entitlements, support global riding and multi-region services, provide customer support, troubleshoot issues, protect security, prevent fraud, comply with legal obligations, improve the product, and perform statistical analysis.
We do not use your personal information for purposes unrelated to RideVox services without a lawful basis or required authorization.
5. Sharing and Disclosure
To provide collaborative riding features, your display name, avatar, role, check-in status, voice connection status, quick notifications, in-ride location, and selected ride status may be shown to the organizer, riders, or observers of the same ride. If you use sharing links or public pages, related ride information may also be shown to visitors.
We may disclose information to necessary service providers, such as cloud, map, email, SMS, payment, logging, voice communication, notification, and customer support providers, and require them to protect data under contract and law.
We may disclose information when required by law, to maintain security, resolve disputes, protect users or the public interest, in a merger or reorganization, or with your consent. RideVox does not sell personal information.
6. Your Rights and Choices
Where applicable law allows, you may access, correct, copy, delete, or export personal information; withdraw consent; turn off location, notifications, background refresh, Bluetooth, or diagnostic log permissions; manage subscriptions and account bindings; object to or restrict certain processing; request data portability; or appeal a processing decision.
You can manage many permissions in app settings or contact [email protected].
Withdrawing authorization or deleting data may make some features unavailable, such as live map, automatic ride start, voice notifications, push reminders, diagnostics, or subscription verification.
In the current iOS and Android apps, you can request account deletion through Settings > Account Management > Delete Account. If you cannot use the app, you can submit an account deletion request on the RideVox website. Before deletion, you must manually end, cancel, or leave any ride that is not in a final state.
Account deletion is permanent and cannot be undone. Registering again with the same phone number, email address, or device does not restore the deleted account, ride history, or relationships.
Deleting your RideVox account does not cancel, refund, or stop subscriptions purchased through Apple App Store, Google Play, or another third-party store. You must separately manage or cancel subscriptions through the store where they were purchased.
7. Security Safeguards
RideVox uses reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, least privilege, credential protection, system separation, log redaction, backups and monitoring, controlled troubleshooting access, and necessary physical and operational safeguards.
Internet, mobile networks, Bluetooth devices, and third-party platforms cannot be guaranteed absolutely secure, so please protect your device, verification codes, password, and account access, and contact us promptly if you notice anything unusual.
8. Retention, Deletion, and Cross-Border Transfer
We keep information for as long as needed to fulfill the purposes in this Policy, meet legal obligations, resolve disputes, maintain security, and enforce agreements.
When your account is deleted, RideVox deletes authentication credentials, sessions, push registrations, profile and relationship data, check-in records, personal GPS tracks, and diagnostic logs you actively uploaded. Shared GPX route files and route coordinates may remain available for the ride, but their association with your author identity is removed.
Shared historical records in ended or cancelled rides may remain available to other members, with the deleted member shown as “Deleted User.” The deleted member's profile, personal GPS tracks, and location playback are not shown.
RideVox may retain the minimum device trial-claim record, current-period quota record, app-store transaction record, and deletion tombstone needed to prevent abuse, reconcile purchases, maintain security, resolve disputes, or meet legal obligations. These retained records do not restore the deleted account or its history.
RideVox supports global riding and multi-region services, so your information may be processed in countries or regions outside where you live. We use contractual, technical, and organizational measures to protect cross-border transfers as required by applicable law.
9. Children, Minors, and Contact
RideVox is generally not intended for children under 13. If we learn that we collected children's information without required guardian consent, we will delete it or take other compliance measures as required by law.
Minors should use ride activity, location, and voice features under guardian guidance.
For privacy questions, data rights, security incidents, or complaints, contact [email protected]. For account deletion, use the account deletion request page. You may also complain to your local supervisory authority if you believe our processing does not comply with law.