This Privacy Policy explains how Hangzhou Tuyu Zhixing Technology Co., Ltd ("RideVox", "we", "us", or "our") collects, uses, discloses, and protects information in connection with RideVox websites, mobile applications, account services, and verification services.
1. Information we collect
We may collect information that you provide directly, including your phone number, email address, verification code request information, account credentials, support communications, and any information you choose to submit through our services.
We may also collect technical information such as device type, operating system, app version, approximate region, IP address, log data, verification attempt status, security events, and diagnostic information.
2. Cookies and local storage
Our websites and applications may use cookies, local storage, device identifiers, or similar technologies to keep services working, remember language or account preferences, maintain security, diagnose issues, and understand service performance.
3. How we use information
We use information to provide and secure RideVox services, verify accounts, send one-time verification codes, prevent abuse and fraud, operate customer support, improve product reliability, and comply with legal, platform, carrier, and service-provider requirements.
4. SMS verification and consent data
RideVox SMS messages are used only for account verification and security purposes. Where SMS replies are supported, reply STOP to stop receiving verification messages and HELP for help. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share SMS opt-in consent, phone numbers collected for messaging consent, or related consent data with third parties for their own marketing or promotional purposes.
5. Service providers
We may use service providers, including communications providers such as Twilio, hosting providers, analytics tools, and security vendors, to operate our services. These providers process information only as needed to perform services for us and are not authorized to use it for their own marketing.
6. Third-party integrations
RideVox may allow you to connect with third-party services or platforms. If you choose to connect a third-party service, that provider may process your information according to its own terms and privacy policy. We recommend reviewing those policies before authorizing a connection.
7. Sharing and disclosure
We may disclose information when required by law, to protect the rights and safety of users or our services, to prevent fraud or abuse, in connection with corporate transactions, or with your direction or consent.
8. International processing
RideVox is operated from China and may use service providers in other countries or regions. Your information may be processed where we or our providers operate, subject to appropriate safeguards required by applicable law.
9. Data retention
We retain information only as long as reasonably necessary for the purposes described in this Policy, including account operation, security, legal compliance, dispute resolution, and service improvement.
10. Security
We use reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your choices
You may request access, correction, or deletion of your personal information where applicable law provides such rights. You may also stop receiving SMS messages where supported by replying STOP, and request help by replying HELP.
12. Account deletion and data requests
If RideVox services allow you to create an account, you may request deletion of your account and associated personal information by using in-app controls where available or by contacting us. We may retain limited information where necessary for security, fraud prevention, legal compliance, or dispute resolution.
13. Children's privacy
RideVox services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
14. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
15. Contact us
Hangzhou Tuyu Zhixing Technology Co., Ltd
Customer care: [email protected]